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The engagement process

How an Engagement Takes Shape

  1. 01

    Initial conversation

    Understand your context, priorities, audience, and the support you are considering.

  2. 02

    Scope and proposal

    Agree on responsibilities, work products, delivery format, and investment before work begins.

  3. 03

    Delivery and collaboration

    Carry out the agreed assessment, learning, facilitation, or advisory work.

  4. 04

    Review and next steps

    Review the work together and identify practical next steps for your team.

Agree on Appropriate Measures of Progress

Measures can be agreed during scoping. Depending on the engagement, these may include staff learning, participant feedback, implementation milestones, and changes in organizational practice.

Attendance and satisfaction can inform a review. They do not, by themselves, demonstrate lasting organizational change or family outcomes.

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Service Guide

Explore consulting, training, collaboration, and conversation requests using approved website information.

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